Frequently Asked Questions

How will I be notified if my class or appointment is canceled due to inclement weather?

Occasionally, classes and private training appointments will be canceled due to snow, ice or other severe weather. If this is the case, we will notify you via email. While we try to give as much notice as possible, sometimes weather conditions can change quickly. If the decision to cancel is made two hours or less from your scheduled class/appointment start time, we will call you. Also, please note that if the Oregon Humane Society is closed due to inclement weather, all scheduled classes and appointments will be canceled. Should we have to cancel class or appointments due to inclement weather, we will do our best to offer a make-up session at no additional cost.

What training methods does OHS teach in classes?

Our training philosophy focuses on building a strong, healthy bond between a pet and their owner through positive reinforcement. We do not like to use fear or intimidation-based tactics in our training. OHS trainers believe that reward-based techniques and educating pet owners on animal behavior is the best way to promote a trusting and respectful relationship between individuals and their pets. Our trainers are Certified Professional Dog Trainers (CPDT) or working towards their certification. Learn more about the CPDT certification.

For more about why we choose to use reward-based training methods, read the Dominance Position Statement from the American Veterinary Society of Animal Behavior.

Where are training classes held?

Classes are held at the OHS Animal Medical Learning Center at 1067 NE Columbia Blvd., Portland, OR 97211. Get directions. Our large training arena, Manners Hall, is designed to foster a comfortable training environment with natural light and fresh air. The Animal Medical Learning Center is handicap-accessible. Watch this video for a view of Manners Hall.

I’m an OHS volunteer or adopter. Can I get a discount on a group class?

Unfortunately we are unable to offer discounts on group classes. The registration fee goes towards helping the shelter animals and programs at OHS, so we hope you still consider signing up for a class.

Does someone call me to confirm my enrollment in a class?

No. We ask that all clients register and pay for classes and appointments through our online registration system, MINDBODY. Prepayment is required to register for a class or appointment. When you create an account, be sure to “opt-in” to receive email notifications and reminders. This will ensure you get confirmation emails, receipts, and reminders about your upcoming classes/appointments. You can also log in to your account to view your schedule.

I’ve been added to the waitlist for a class. What happens now?

We will contact you via email if a spot opens up in the class that you are on the waitlist for. If there is a last minute opening (less than 48 hours), we will contact you via phone and email. Our classes can fill up to six weeks in advance, so we also recommend registering for another session with space and then adding yourself to the waitlist for your preferred session. We can easily transfer your registration fee should a spot in your preferred session open up.

I have to miss a class. Can I make it up?

We do not offer make up classes. If you have to miss a class, please notify your instructor ahead of time. We are happy to email you homework from the class you’ve missed.

If you are registered for Reactive Rover class, please note that the first class is mandatory for all students. If you miss the first class, you will not be allowed to attend the rest of the course. The first class covers important safety precautions and vital course material necessary for your successful completion of the course. If you miss this lecture, you will be required to meet with the instructor for a half-hour private consultation at an additional expense of $35 before you will be admitted back into class.

I need to cancel my enrollment or appointment. How do I get a refund?

In the event that you need to cancel your registration for a group class, you will only be given a refund if we receive notification seven days prior to the class start date. All refunds given are subject to a $20 handling fee. No refunds will be given for classes or workshops costing $25 or less. Last minute cancellations (less than seven days) or no-shows will not be granted a refund. If you decide that you would like to switch classes, you will be allowed one transfer. You must make arrangements to transfer seven days prior to the start date of the class you’ve originally enrolled in.

In the event that you need to cancel your one-on-one training session, you will only be given a refund if we received notification at least 48 hours prior to the appointment date. All refunds given are subject to a $20 handling fee. No refunds will be given for sessions costing $25 or less. Last minute cancellations (less than 48 hours’ notice) or no-shows will not be granted a refund. To reschedule a private training appointment, please notify us at least 48 hours in advance. You may request to reschedule an appointment up to three times. Excessive (more than three) or last minute (less than 48 hours) requests to reschedule may be denied and no refunds given. If you purchase a three pack of training sessions, your purchase is nonrefundable once your training has begun. Sessions must be scheduled within four months of purchase.

Please contact us at (503) 802-6744 if you would like to cancel your registration/appointment or to transfer your enrollment to another class.

What are the medical requirements for dogs attending classes?

Your dog must be free of signs of communicable diseases in order to attend classes. Even if all vaccinations are current, please do not bring your dog to class if they are coughing, sneezing, fevered, vomiting, have diarrhea, or display any other potential symptoms of illness within 24 hours of class. If you have to miss class because your dog has a communicable disease, please let us know. In order to return to class, we may ask for a note from your veterinarian stating that your dog is no longer contagious. In addition, we require the following:

  • Distemper/Parvo Combination Vaccine: Required for all dogs and puppies. Puppies must have received at least one round of a distemper/parvo combination vaccine at least seven days prior to starting class or attending Puppy Romp.
  • Rabies Vaccine: Required for all dogs over six months.
  • Bordetella Vaccine: Recommended for all dogs.

All dogs over six months must be spayed or neutered to attend group training classes. We do offer private training consultations for people who have unaltered dogs.

Which dogs shouldn’t come to group training classes?

Dogs should not attend class if they are showing signs of illness or infection (see medical requirements above).

Dogs that have a history of aggression (snarling, snapping, biting) towards people or other dogs are not appropriate for our group training classes. In addition, dogs that are reactive towards people (growl, barks, lunges) should not attend group training classes. If your dog is reactive on-leash towards other dogs, please start their training with Reactive Rover class or one-on-one training sessions. Your trainer can recommend next steps for training when you complete the class.

If your dog is inappropriate for group classes, we can still help. We offer one-on-one training consultations and can provide help over the phone. Book an appointment online, call (503) 416-2983 or send us a message.

Why do you require the spay and neuter of pets in your training classes?

Because we are an animal shelter existing to care for homeless pets, reducing pet overpopulation is one of our primary goals. While dogs must be spayed or neutered to attend group training classes, we do offer private training consultations for people who have unaltered animals. Book an appointment online.

Can I bring my family to my class or one-on-one appointment?

We want the whole family to be involved with your pet’s training. Feel free to bring your partner, roommate, or a friend with you to your class/appointment.

We welcome kids in most of our classes as well. Please make sure your children are either interested in being involved in training or are able to sit quietly during your class/appointment while you focus on your pet. Due to the specialized nature of Reactive Rover, please check with your instructor before bringing children under 12 years to Reactive Rover or Sports and Shenanigans for Reactive Rovers.

I have two dogs. Can I bring both of them to class?

Our class registration fees are per dog. If you would like to bring a second dog to class, you must have a handler for each dog and pay for two spots in the class. If you need help setting up an online account for your second dog, contact us at (503) 802-6744.

You’re welcome to bring two dogs to your one-on-one training session, but please bring a handler for each dog. When you schedule your appointment, please make a note that you plan to bring more than one dog with you.

Do you train service dogs?

The Oregon Humane Society does not offer service dog training or provide funding for individuals who want to acquire service dogs. Service Dogs are trained to be a companion to one person who often has a specific disability. You can find more information through Canine Companions for Independence or Assistance Dogs International.

The OHS Animal-Assisted Therapy (AAT) program trains people and their pets to become volunteer teams who visit others in hospitals, schools, libraries, etc. through the national organization, Pet Partners.

Contact Us

Can’t find what you’re looking for? Call (503) 416-2983 or send us a message.